Refunds & Returns

This policy explains how refunds, cancellations, and returns work for products and services sold by HNS PH Solutions OPC ("HNS PH Solutions," "we," "our," or "us"). It applies to purchases made through hnscorpph.com and our checkout. Payments are processed securely by Xendit and settle to HNS PH Solutions OPC.

1. Software subscriptions (SariAssist and other apps)

• 7-day money-back guarantee. If a paid subscription isn't right for you, request a full refund within 7 days of your first payment and we'll return it in full.
• Cancel anytime. You can cancel a monthly or annual plan at any time; access continues until the end of the paid period. We don't charge cancellation fees.
• Renewals. After the first 7 days, payments already made for the current period are non-refundable, but you can cancel to avoid the next renewal.
• A free tier is available so you can evaluate the app before paying.

2. Custom & commissioned builds

Commissioned work is quoted and agreed per project. Deposits reserve build time and are non-refundable once work has started. Any milestone-based refund terms are set out in your individual project agreement.

3. Physical products (custom-printed items)

Custom-printed items (such as personalised magnets) are made to order from the photo you provide, so they are not eligible for change-of-mind returns. However:

• If your item arrives damaged, defective, or printed incorrectly on our end, we will reprint or refund it at no cost.
• Report any issue within 7 days of delivery with a photo of the item.

4. How to request a refund

Email support@hnscorpph.com or call +63 949 633 8541 with your order email and reason. Approved refunds are returned to your original payment method via Xendit, typically within 5–10 business days depending on your bank or e-wallet.

5. Contact

HNS PH Solutions OPC · Unit 103, Rex Centro, Nin Kaaraman, Bagumbayan Sur, Naga City, Camarines Sur 4400, Philippines · support@hnscorpph.com · +63 949 633 8541